Phone calls are an effective way of communication because it offers much more personal touch than text messages or emails. Also, it allows a business to engage in two way communication in which customers can express their opinions as well. It provides customers with a sense of satisfaction which is important for Customer Relationship Management (CRM). Therefore, it is necessary to integrate a Telephony system that streamlines the communication between an organization and its customers.
To avoid you from going through all the hassle, let us present you with the Twilio Auto Dialer, which is a powerful extension to meet most of the calling requirements. Many businesses have already been taking advantage of the Twilio Auto Dialer plugin in the form of increased productivity, efficiency, customer experience, and a lot of others. So far, industries like Real Estate, Call Center, Sales & Marketing have adopted this feature-packed add-on into their workflows.
Now, let’s talk about some of the features and functions that this extension offers to the user. Most of the existing users of this extension find this easy-to-use. Without delaying anymore, let’s jump to the next section where we’ve highlighted some features of the plugin.
Useful Features of Twilio Auto Dialer
Below, we have mentioned some features of Twilio Auto Dialer and also discussed how it can prove to be decisive in terms of increasing productivity and customer interaction.
Automatically Dials Contact from List
This extension is designed and developed by the Outright Store, which is capable of dialing phone numbers from a long list. As soon as, call operator disconnects from a call, the next contact from the list will be dialed automatically. Just think of the valuable time that this add-on can save.
Records all Conversations
Twilio Auto Dialer also allows you to record all the calls. Call recordings are important for a reference or just to look over the prior conversations in case anything important gets missed out for the first time. The thing is, you can’t just afford to miss out on this feature in an Auto Dialer add-on.
Pop-Up Information Dialog
Whenever you receive a call from a customer or client, you’ll get a pop-up on your computer screen showing information about the caller. Since you know all the basic information of the caller already, you can skip the trivial questions & jump to the main agenda of calling, which eventually improves the experience of the caller.
